58win Privacy Policy – Protection of Your Personal Information

58win ("we", "Platform") values the privacy of every member and user who accesses our website and app. This Privacy Policy explains in detail how we handle your personal information from the moment you first visit our platform through to your becoming an active member.

As an online gaming platform operating in Malaysia, we are bound by the provisions of the Personal Data Protection Act 2010 (PDPA) and comply with all relevant legal requirements relating to the protection of personal information. We also apply international best practices to ensure your data remains secure and is used only for the stated purposes.

This Policy applies to all users of the 58win platform, including website visitors, registered members, active players, and any individual who interacts with any part of our services — whether through the official website, mobile app, or our customer support channels.

58win collects two main categories of information: information you provide directly during registration and platform use, and information collected automatically via tracking technologies as you browse our website.

Personal Information You Provide:

• Full name as stated on your identity card or passport
• Identity card number (MyKad) or passport number
• Active email address used for communications
• Mobile phone number registered in Malaysia
• Date of birth for age verification
• Bank account details including bank name, account number and account holder name
• Residential address for KYC verification and compliance purposes
• Document information uploaded during the KYC process (e.g. copies of MyKad, utility bills)

Technical Information Collected Automatically:

• IP address and geographic location (city/state level)
• Device type, operating system and browser version
• Session data including login times, pages visited, and session duration
• Cookie and similar tracking technology data
• Gaming activity data including betting records, wins, and losses

58win employs a variety of methods to collect the information needed to provide you with a secure, efficient, and personalized service.

• Registration Form: Basic information is collected when you register a new account on the 58win platform.
• KYC Process: Identity verification is carried out through supporting document uploads when you make your first withdrawal or when the system detects activity requiring further verification.
• Financial Transactions: Every deposit and withdrawal records the relevant payment information, including the payment method used and the transaction value.
• Interaction with Support: All communications with our customer support team via Live Chat or email are recorded for training and quality purposes.
• Automated Technology: Cookies, mobile SDKs and analytics tools automatically collect usage data when you use our platform.
• Third-Party Sources: In certain cases, we may receive information from identity verification service providers or fraud prevention agencies that work with 58win.

Every piece of information we collect is used for pre-defined and legitimate purposes. 58win will not use your data for any other purpose without first obtaining your consent. The primary purposes of data use are as follows:

• Account Management: Creating, verifying and maintaining your member account on the 58win platform.
• Transaction Processing: Processing deposits, withdrawals and other financial transactions securely and accurately.
• Identity Verification (KYC): Verifying that you meet the age requirement (18 and above) and confirming your identity for legal compliance purposes.
• Fraud Prevention: Detecting, investigating and preventing fraud, money laundering and platform abuse.
• Legal Compliance: Fulfilling reporting obligations and compliance with applicable Malaysian laws.
• Customer Support: Handling your enquiries, complaints and support requests effectively.
• Personalise Your Experience: Tailoring promotions, game recommendations and platform content to match your preferences and playing habits.
• Marketing Communications: Sending promotional information, bonuses and platform updates – only if you have given consent to receive them.
• Platform Improvement: Analysing usage patterns to improve overall platform performance, interface and user experience.

58win does not sell, rent, or trade your personal information to any third party for their own commercial purposes. However, there are specific situations where we need to share your information with relevant parties to ensure the platform operates smoothly and securely.

Parties Who May Receive Your Information:

• Payment Service Providers: DuitNow, FPX, digital wallet providers, and banking institutions required to process your transactions.
• Game Providers: Third-party gaming companies that provide slots, sports, fish shooting, and live game content on the 58win platform – only the minimum information required for gameplay is shared.
• KYC Verification Service Providers: Entities that assist 58win in verifying member identities and documents in line with compliance requirements.
• Governing Authority: Law enforcement agencies, courts, or government regulatory bodies when required by law or a valid court order.
• Analytics Service Providers: Analytics tools that help us understand platform usage patterns — this data is typically aggregated and cannot directly identify individuals.

Protecting your personal information from unauthorised access, loss, misuse or disclosure is a responsibility we take extremely seriously. 58win continuously invests in the latest security infrastructure to ensure your data is always safeguarded.

Security Measures We Use:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected with industry-grade SSL encryption, ensuring no third party can intercept or read your information during transmission.
• Two-Factor Authentication (2FA): An additional security layer is available for all member accounts to ensure only you can access your account.
• 24/7 Monitoring: Our automated security monitoring system operates around the clock to detect any suspicious activity or unauthorised access attempts.
• Stored Data Encryption: Sensitive information such as passwords and bank account details are stored in encrypted format in our database. Your password is never stored in plain text.
• Internal Access Controls: Access to members' personal information within our systems is restricted to staff who genuinely need it to carry out their responsibilities.
• Regular Security Audits: Our platform undergoes regular penetration testing and independent security audits to identify and patch any vulnerabilities before they can be exploited.

58win uses cookies and similar tracking technologies to enhance your experience on our platform, enable certain features to function smoothly, and gather analytical data that helps us improve our services.

Types of Cookies Used:

• Essential Cookies: Required for core platform functions such as login, session security, and account settings. These cookies cannot be disabled as the platform cannot function without them.
• Performance Cookies: Collecting information on how you use the platform – frequently visited pages, load times and errors encountered – to help us improve site performance.
• Functional Cookies: Saving your preferences such as language, time zone and display settings to ensure a more personalised experience on your next visit.
• Analytics Cookies: Used by third-party analytics tools to help us understand overall traffic patterns and user interactions, without directly identifying individuals.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the 58win platform. Detailed instructions for managing cookies can be found in your browser's help section.

As a 58win member and an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal information we hold about you. We are committed to respecting and facilitating the exercise of these rights.

58win retains your personal information only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law. When your information is no longer needed, it will be securely deleted or anonymized.

• Active Account Data: Retained for the duration your account is active and for 7 years after account closure for legal compliance and audit purposes.
• Transaction Records: Financial records are retained for a minimum of 7 years in compliance with Malaysia's financial regulatory requirements.
• KYC Documents: Copies of identification documents are retained for 5 years after the business relationship ends, or longer if required by law.
• Communication Logs: Customer support communication records are retained for 2 years for quality assurance and dispute resolution purposes.
• Analytics Data: Usage data collected automatically is typically stored in aggregated form and anonymized after 12 months.

58win reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or new services we introduce. Any significant changes will be communicated to members via in-platform notifications or email to the registered address.

The "Updated" date shown at the top of this page reflects the latest version of the Privacy Policy currently in effect. We encourage you to review this page periodically to stay informed about how we protect your information.

Continued use of the 58win platform after amendments are published constitutes your acceptance of the updated terms. If you do not agree with the amendments, you should stop using our platform and contact us to close your account.